Privacy Policy

1. Introduction

Archie's Aloha Pest Management ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at alohapest.com, contact us, or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, mailing address, email address, phone number
• Service Information: Details about your pest control needs, property address, and service history
• Payment Information: Credit card or payment details processed through our secure payment portal
• Communications: Records of emails, phone calls, or text messages you send us

3. How We Use Your Information

We use the information we collect to:

• Schedule and provide pest control and related services
• Send appointment confirmations, service notifications, and delivery notifications via SMS, email, or phone
• Respond to inquiries and provide customer support
• Process payments
• Comply with legal obligations
• Improve our services

4. SMS / Text Messaging

By providing your mobile phone number and opting in to SMS communications, you consent to receive text messages from Archie's Aloha Pest Management related to:

• Service notifications (appointment reminders, technician on-the-way alerts)
• Delivery notifications (service completion confirmations)
• Account notifications (invoices, payment confirmations)

Message frequency varies depending on your service schedule (up to 3 messages per appointment, no more than 5 per month as a general guideline).

Message and data rates may apply. Contact your wireless provider for details about your plan.

You may opt out of SMS messages at any time by replying STOP. Reply HELP for assistance. Standard commands supported: START, STOP, CANCEL, HELP.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors, SMS aggregators and messaging service providers such as WorkWave/PestPac). These parties are contractually required to protect your information.
• Legal Compliance: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

We will not share your information with third parties for marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Choices

• Opt out of SMS: Reply STOP to any text message from us.
• Opt out of marketing emails: Follow the unsubscribe instructions in any marketing email.
• Access or correct your information: Contact us at the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Archie's Aloha Pest Management 3850 Ramada Dr, Unit D6 Paso Robles, CA 93446

Phone: 805-461-5352 Email: contact@alohapest.com Website: alohapest.com